Better Banking is Customer Convenience and a Personal Touch

It used to be that convenient banking was a drive through lane or an ATM. Then the advent of digital and online services changed banking dramatically. But even with time saving technology and 24-hour accessibility, Farmers and Merchants Bank believes personal relationships are just as important today as they were in the days of teller windows.

Customer Conveniences
We recognize that people are busier than ever. Having 24/7 account management and access to your funds is a great benefit. With our mobile app and online banking, you get the freedom to manage your accounts at anytime from anywhere.

Our digital banking app for Android and iOS devices allows customers to make mobile deposits, get text alerts, view account balances or review transactions anytime, right from your phone. You can also pay bills, transfer funds between your accounts, and view statements and check images right from your app or website. You can also get peace of mind with built account activity alerts when you sign up.

Personal Touch
It’s estimated that nearly 50% of people in the United States use digital banking services. First time users greatly added to that percentage during the pandemic. Though digital banking continues to grow, we believe our clients still appreciate a friendly face, a name or just a voice from time to time. This is particularly true when making a significant financial transaction like a home purchase, refinance, auto purchase or investment decision. The benefit of immediate access to your accounts along with the reassurance of knowing you can reach a live person for questions or walk in to one our branches make a better customer experience.

Local Means Local
In addition to the balance of in-house and online banking services, having a bank based in the community brings additional value. As a locally owned and operated bank, we pride ourselves in the “neighbors serving neighbors” idea of customer service. Loan decisions are made locally, not in a big city boardroom, which means the money stays local. And outside of our banking services, we live, support, and serve in our local communities. Whether donating money or volunteering time, our employees remain active and engaged in the communities we serve.

Relationships mean everything to us. And regardless of new technologies or banking innovations, that is one thing that won’t change.

To learn more about our digital banking, checking and savings accounts, or mortgages, give us a call or stop by!

NMLS #718145

published on 10/04/2021